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Contact Us

Nothing beats coming to see a Genesis Home for yourself!

            Should you wish to make an appointment to view our available plots, please call the sales team on 07491 782 612.

Lonsdale Park – Hackthorpe

For pre-booked appointments/enquiries please tel: 07308 974168

Lonsdale park,
Hackthorpe
CA10 2HW

07308 974168
hackthorpe@genesis-homes.co.uk

Beckstones – Rheda Park, Marketing Suite

For pre-booked appointments/enquiries please tel: 07383 022904

Beckstones,
Rheda Park Marketing Suite
Frizington,
Whitehaven,
CA26 3TA

07383 022904
rheda@genesis-homes.co.uk

Customer Care

Our Customer Care Team are here to help with any information you may need or queries you have after you’ve completed on your new Genesis home. You will receive your log in details and user guide for our customer portal via email just before completion. Here you can log any initial snagging issues you may come across and our customer care team will allocate them to the appropriate contractors as per your development. We aim to rectify any issues as quickly and efficiently as possible but please be aware, some delays may occur depending upon the nature of the works.

Our Customer Care Department is open:

Monday: 8:30am-5pm

Tuesday: 8:30am-5pm

Wednesday: 8:30am-12:30pm

Friday: 8:30am-12:30pm

For non-emergencies, please email details to customer.care@genesis-homes.co.uk or call us on 07917 260520. We will respond to non-urgent items within the hours above.

If you are unable to reach our Customer Care Department between Monday and Friday, 8:30am-5pm, and have an emergency, please call our Head Office number on 01768 800878. If you have an emergency issue out of hours, please refer to the procedure below.

EMERGENCY Out of Hours Procedure:

If you have an emergency, please refer to the table below as per your development. Example emergency issues are:

  • Complete loss of power or heat which has not been caused by local utility company failure (ensure local utility failure is investigated prior to calling our emergency line)
  • Major leak caused by defective plumbing
Site Contractor Telephone number
Wigton Caldew Plumbing 07738456497
Lynch Electrical 07894242550

07885739327
Brigham Caldew plumbing 07738456497
Wigton Electrical 07805266634
Armathwaite Caldew plumbing 07738456497
Furness Electrical 07447887487
Cumwhinton Caldew Plumbing 07738456497
Furness Electrical 07447887487
Burgh by Sands Caldew Plumbing 07738456497
Lynch Electrical 07894242550

07885739327

Rheda North Park     Ignite Heating & Plumbing  07795 383358

                                                      AA Electrical                             07879 286537

Get In Touch

General Enquiries

If you have any additional queries or questions, please don’t hesitate to get in touch!

Please send your enquiry to info@genesis-homes.co.uk

 

Head Office

Genesis House,
4 Cowper Road,
Gilwilly Industrial Estate,
Penrith,
Cumbria,
CA11 9BN

01768 800878
info@genesis-homes.co.uk

Opening hours:

Please tel 01768 800878 with any queries you may have.

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