Should you wish to make an appointment to view our available plots, please call the sales team on 07491 782 612.
For pre-booked appointments/enquiries please tel: 07383 022904
For pre-booked appointments/enquiries please tel: 07308 974168
07308 974 168
burgh@genesis-homes.co.uk
For pre-booked appointments/enquiries please tel: 07383 022904
Our Customer Care Team are here to help with any information you may need or queries you have after you’ve completed on your new Genesis home. You will receive your log in details and user guide for our customer portal via email just before completion. Here you can log any initial snagging issues you may come across and our customer care team will allocate them to the appropriate contractors as per your development. We aim to rectify any issues as quickly and efficiently as possible but please be aware, some delays may occur depending upon the nature of the works.
Our Customer Care Department is open:
Monday: 8:30am-5pm
Tuesday: 8:30am-5pm
Wednesday: 8:30am-12:30pm
Friday: 8:30am-12:30pm
For non-emergencies, please email details to customer.care@genesis-homes.co.uk or call us on 07917 260520. We will respond to non-urgent items within the hours above.
If you are unable to reach our Customer Care Department between Monday and Friday, 8:30am-5pm, and have an emergency, please call our Head Office number on 01768 800878. If you have an emergency issue out of hours, please refer to the procedure below.
EMERGENCY Out of Hours Procedure:
If you have an emergency, please refer to the table below as per your development. Example emergency issues are:
| Site | Contractor | Telephone number |
| Wigton | Caldew Plumbing | 07738456497 |
| Lynch Electrical | 07894242550
07885739327 |
|
| Brigham | Caldew plumbing | 07738456497 |
| Wigton Electrical | 07805266634 | |
| Armathwaite | Caldew plumbing | 07738456497 |
| Furness Electrical | 07447887487 | |
| Cumwhinton | Caldew Plumbing | 07738456497 |
| Furness Electrical | 07447887487 | |
| Burgh by Sands | Caldew Plumbing | 07738456497 |
| Lynch Electrical | 07894242550
07885739327 |
If you have an emergency involving structural failure which has a risk of harm to occupants and or structural collapse, please call 07473 606529.
If you have any additional queries or questions, please don’t hesitate to get in touch!
Please send your enquiry to info@genesis-homes.co.uk
Genesis House,
4 Cowper Road,
Gilwilly Industrial Estate,
Penrith,
Cumbria,
CA11 9BN
01768 800878
info@genesis-homes.co.uk
Opening hours:
Please tel 01768 800878 with any queries you may have.
It’s an exciting time here at Genesis Homes as we grow our business and launch new developments. Interested in working for us? For information about current vacancies, please visit our ‘Working with Genesis Homes’ page.
For all PR and media enquiries please email: communications@genesis-homes.co.uk