Our Customer Care Team are here to help with any information you may need or queries you have after you’ve completed on your new Genesis home. You will receive your log in details and user guide for our customer portal via email just before completion. Here you can log any initial snagging issues you may come across and our customer care team will allocate them to the appropriate contractors as per your development. We aim to rectify any issues as quickly and efficiently as possible but please be aware, some delays may occur depending upon the nature of the works.
Our Customer Care Department is open:
Monday: 8:30am-5pm
Tuesday: 8:30am-5pm
Wednesday: 8:30am-12:30pm
Friday: 8:30am-12:30pm
For non-emergencies, please email details to customer.care@genesis-homes.co.uk or call us on 07917 260520. We will respond to non-urgent items within the hours above.
If you are unable to reach our Customer Care Department between Monday and Friday, 8:30am-5pm, and have an emergency, please call our Head Office number on 01768 800878. If you have an emergency issue out of hours, please refer to the procedure below.
EMERGENCY Out of Hours Procedure:
If you have an emergency, please refer to the table below as per your development. Example emergency issues are:
- Complete loss of power or heat which has not been caused by local utility company failure (ensure local utility failure is investigated prior to calling our emergency line)
- Major leak caused by defective plumbing
Site |
Contractor |
Telephone number |
Wigton |
Caldew Plumbing |
07738456497 |
Lynch Electrical |
07894242550
07885739327 |
Brigham |
Caldew plumbing |
07738456497 |
Wigton Electrical |
07805266634 |
Armathwaite |
Caldew plumbing |
07738456497 |
Furness Electrical |
07447887487 |
Cumwhinton |
Caldew Plumbing |
07738456497 |
Furness Electrical |
07447887487 |
Burgh by Sands |
Caldew Plumbing |
07738456497 |
Lynch Electrical |
07894242550
07885739327 |
If you have an emergency involving structural failure which has a risk of harm to occupants and or structural collapse, please call 07473 606529.