Head Office
Agricola House Cowper Road,
Gilwilly Industrial Estate,
Penrith,
England,
CA11 9BN
01768 800878
info@genesis-homes.co.uk
Opening hours: 8.30 – 5.00
Enquiries: 07491 782612
sales@genesis-homes.co.uk
For each development please select the available development from the list below
If you have any questions about a development please select one of the following developments to contact the Sales Executive:
Our Customer Care Team are here to help with any information you may need or queries you have after you’ve completed on your new Genesis home. You will receive your log in details and user guide for our customer portal via email just before completion. Here you can log any initial snagging issues you may come across and our customer care team will allocate them to the appropriate contractors as per your development. We aim to rectify any issues as quickly and efficiently as possible but please be aware, some delays may occur depending upon the nature of the works.
Our Customer Care Department is open:
Monday: 8:30am-5pm
Tuesday: 8.30am-5pm
Wednesday: 8:30am-5pm
Thursday: 8:30am-5pm
Friday: 8:30am-5pm
For non-emergencies, please email details to customer.care@genesis-homes.co.uk or call Head Office on 01768 800878, option 6. We will respond to non-urgent items within the hours above.
If you are unable to reach our Customer Care Department between Monday and Friday, 8:30am-5pm, and have an emergency, please call 07917 260520. If you have an emergency issue out of hours, please refer to the procedure below.
EMERGENCY Out of Hours Procedure:
If you have an emergency, please refer to the table below as per your development. Example emergency issues are:
| Site | Contractor | Telephone number | |||||||||||||
| Lonsdale Park, Hackthorpe | J Harper Electrical | 07738 822320 | |||||||||||||
| Thompson Heating & Plumbing | 01228 527390 | ||||||||||||||
| Wakefield Gardens, Lazonby | J Harper Electrical | 07738 822320 | |||||||||||||
| Thompson Heating & Plumbing | 01228 527390 | ||||||||||||||
| Gillain Well Close & Pennine View, Calthwaite | J Harper Electrical | 07738 822320 | |||||||||||||
| RPS Plumbing and Heating | 07584 704976 | ||||||||||||||
| Eamont Chase, Carleton | J Harper Electrical | 07738 822320 | |||||||||||||
| RPS Plumbing and Heating | 07584 704976 | ||||||||||||||
| Beckstones, Rheda North Park | J Harper Electrical | 07738 822320 |
| SJ Mcguckin Plumbing and Heating | 07771 957210 | |
| Farries Field, Stainburn | J Harper Electrical | 07738 822320 |
| SJ Mcguckin Plumbing and Heating | 07771 957210 | |
It’s an exciting time here at Genesis Homes as we grow our business and launch new developments. Interested in working for us? For information about current vacancies, please visit our ‘Working with Genesis Homes’ page.
For all PR and media enquiries please email: